1. Introduction
OnPoint Media Agency (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains how we collect, use, store, and protect your personal data.
2. Information We Collect
We may collect personal information such as:
- Contact details: Name, email, phone number, company name
- Business information: Website URLs, ad accounts, analytics access
- Usage data: IP address, browser/device information, cookies, analytics
- Payment information: Billing and transaction details (processed securely via payment processors)
3. How We Use Your Information
We collect and use personal information to:
- Provide marketing services and manage campaigns effectively
- Communicate with clients regarding services, invoices, and reports
- Improve our services, analytics, and advertising strategies
- Comply with legal and regulatory obligations
4. Consent
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw consent at any time, subject to legal or contractual restrictions.
5. Data Sharing
We may share your information with trusted third-party service providers strictly for the purpose of delivering our services (e.g., ad platforms, analytics providers, payment processors). All third parties are required to protect your information and use it only as permitted.
6. Data Retention
We retain personal information only as long as necessary to provide services and comply with legal obligations. You may request deletion of your personal data, though it may affect the delivery of services.
7. Cookies & Tracking
We use cookies, pixels, and similar tracking technologies to analyze website traffic, measure campaign performance, and improve user experience. You can manage cookies through your browser settings.
8. Security
We implement administrative, technical, and physical measures to protect personal information. While we strive to maintain secure systems, no method of transmission over the internet or electronic storage is completely secure.
9. Access & Correction
Under PIPEDA, you have the right to access your personal information and request corrections if necessary. To exercise these rights, please contact us using the details below.
10. Complaints
If you have concerns about our handling of your personal information, you can contact us directly. You may also file a complaint with the Office of the Privacy Commissioner of Canada (OPC).
11. Changes to This Privacy Policy
We may update this policy from time to time to comply with legal or business requirements. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Information
OnPoint Media Agency
Halifax, NS, Canada
Phone: 902 919 8805
Email: info@onpointmedia.agency